🚚 Shipping Terms & Conditions

At Sultan Dental Surgical, we ensure safe, fast, and transparent delivery of your orders — worldwide. Please read our shipping terms below:

🌎 Global Shipping

We ship to all countries worldwide using trusted international carriers.

  • ✈️ Express Shipping (DHL, FedEx, etc.) – 3 to 7 business days

  • 🚢 Sea Freight – For bulk orders, delivery time depends on destination port

  • 🛫 Air Cargo – Ideal for large but time-sensitive shipments

📦 Dispatch Time

  • In-stock products: Dispatched within 1–2 working days after payment confirmation.

  • Customized or made-to-order items: Manufacturing takes 15–25 working days depending on order size and complexity.

🔒 Shipment Tracking

  • All shipments come with a tracking number

  • You’ll receive tracking updates once the package is handed over to the courier

📄 Shipping Documents Included

We provide all necessary documents for customs clearance:

  • Commercial Invoice

  • Packing List

  • Certificate of Origin (if required)

  • Airway Bill / Bill of Lading

  • CE / ISO / FDA documents (upon request)

💰 Shipping Charges

  • Shipping cost depends on weight, volume, and destination

  • We calculate exact charges and include them in your Proforma Invoice before you make any payment

⚠️ Customs & Import Duties

  • Buyers are responsible for any customs duties, taxes, or import regulations in their country

  • We can assist with documentation to ensure a smooth clearance process

📌 Important Note

  • Make sure your shipping address is correct and accessible

  • Inspect the packaging upon delivery. In case of damage, report immediately to the courier and our support team

If you have any questions about shipping or need a quote for your country, feel free to contact us. We’re always here to help!

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